← sonicseal.net
Support
Direct support from the developer. No ticket queue, no bots.
How to reach us
SonicSeal is built and supported by one person. The fastest way to get a response is email — I usually reply within 24–48 hours (Spain timezone, CET).
Lost or missing activation block (Direct License Edition)
aigod.pro2026@gmail.com · Include the Gumroad order email and approximate purchase date.
Before you email — common fixes
Activation block won't activate (Direct License Edition)
- Make sure you copied the entire block, including the
-----BEGIN SONICSEAL LICENSE----- and -----END SONICSEAL LICENSE----- lines.
- Paste it into the multi-line text area (not the single-line search bar).
- If your email client added line breaks inside the base64 signature, that's fine — SonicSeal tolerates whitespace.
- Confirm your Mac's date/time is correct (the signature includes an "issued at" timestamp that must be in the past).
- The activation block is bound to 1 Mac per Pro license. If you need to move it to a new Mac, email us and we'll re-issue it.
Mac App Store purchase: nothing to activate
- The Mac App Store edition is a paid-up-front app. There is no activation step — once it's downloaded from the App Store, all Pro features are immediately available.
- If features appear locked after install, force-quit and relaunch the app. Apple's receipt is verified locally by macOS on launch.
Audio Player shows 0:00
- Fixed in v1.0.7. If you're on an older build, update via Help → Check for Updates (Direct License Edition) or via the Mac App Store.
App won't open / "damaged" warning (Direct License Edition)
- Right-click the app → Open → Open. macOS Gatekeeper sometimes flags newly notarized builds on first launch.
- If the warning persists, run in Terminal:
xattr -dr com.apple.quarantine /Applications/SonicSeal.app
Where is my data stored?
- Mac App Store edition:
~/Library/Containers/com.sonicseal.app/Data/Library/Application Support/
- Direct License Edition (DMG):
~/Library/Application Support/SonicSeal/
Response time
Mac App Store users: best effort, usually within 48 hours. For App Store billing issues, go through Apple's Report a Problem portal.
Direct License Edition (Pro / Label / Studio / Vendor) holders: priority email support, usually within 24 hours.
What we can't help with
- Refunds for Gumroad purchases older than 30 days (per Gumroad's policy).
- Recovering audio that you've already shared publicly (SonicSeal is preventive — it embeds the watermark before distribution).
- Mac App Store billing issues — those must go through Apple's Report a Problem portal.